Frequently Asked Questions
Who operates KIRVONO?
KIRVONO at kirvono.com is owned and operated by Beijing Shufan Hengxin Technology Co., Ltd. The business address is No. C78, 1st Floor, No. 47 Yuqiao Beili, Tongzhou District, Beijing, China.
How long does order processing take?
Processing normally takes 2β4 business days after payment confirmation. During holidays, promotions, or unusually busy periods, it may take up to 5 business days.
How long does delivery take?
For supported destinations in the United States, standard transit is generally estimated at 10β15 business days after dispatch.
How much is shipping?
Available shipping options and applicable charges are displayed at checkout before payment.
Where do orders ship from?
Depending on inventory, product location, and destination, an order may be fulfilled from our facilities or a designated fulfillment partner. The shipping location may differ from the registered business address.
Will I receive tracking information?
Available tracking details are normally sent by email or supplied through the applicable order-tracking method after dispatch. Carrier activity may take some time to appear.
What if a package is delayed or missing?
If tracking stops updating for an extended period, the shipment appears lost, or a parcel marked delivered remains missing after checking your delivery area, household, neighbors, and carrier notices, email service@kirvono.com with your order number.
What is the return window?
Eligible products may be returned within 30 calendar days after confirmed delivery.
How do I request a return?
Email service@kirvono.com with your order number, the item, the reason for the return, and relevant photos or videos. Wait for the return instructions and approved warehouse address. Do not automatically send the item to our registered business address.
Who pays return shipping?
For preference-based returns, customers are generally responsible for return shipping. If the item is damaged, defective, incorrect, incomplete, or materially misdescribed because of the product or fulfillment, we will provide an appropriate solution without additional costs resulting from that error.
How long does a refund take?
Eligible refunds to the original payment method are generally processed within 5β10 business days after an approved returned item is received and inspected.
Can I cancel an order?
Contact us promptly before fulfillment starts. Cancellation cannot be guaranteed afterward. No cancellation fee is charged for an order successfully canceled before fulfillment.
What if my item is damaged or incorrect?
Send your order number and relevant photos or videos to service@kirvono.com. After review, we will offer a reasonable replacement, refund, or return solution.